At The Bloom Beauty, we are committed to providing an exceptional customer experience. We aim to resolve any concerns or disputes quickly, fairly, and transparently. This Dispute Resolution Policy outlines how you can raise and resolve any issues with us.
Raising a Concern
If you experience any issues with your purchase, delivery, or any aspect of our services, we encourage you to contact us directly through the following channels:
WhatsApp: +91-989 989 7831 (Monday to Saturday, 10 AM to 6 PM IST)
Our customer support team will review your concern and aim to provide an initial response within 2 business days.
Resolution Process
Step 1: Issue Review Once we receive your complaint, our team will investigate the matter thoroughly. We may request additional information or documentation to resolve the issue.
Step 2: Proposed Solution Based on our findings, we will propose a resolution, which may include refunds, replacements, or other remedies in compliance with our policies and applicable laws.
Step 3: Resolution Timeline We strive to resolve all disputes within 7 business days. However, complex issues may require additional time, and we will keep you informed throughout the process.
Escalation
If you are not satisfied with the resolution provided, you can escalate your concern to our management team by sending an email to info@thebloombeauty.in.
Governing Law
All disputes will be governed by and interpreted in accordance with the laws of India. In the event of legal proceedings, jurisdiction will be in Mumbai jurisdiction.
Alternative Dispute Resolution
For unresolved disputes, we encourage mediation or arbitration to reach an amicable solution. You can contact our legal team for assistance at info@thebloombeauty.in.
At The Bloom Beauty, your satisfaction is our priority. We are here to address your concerns and ensure a smooth and enjoyable shopping experience.
